FAQs

FAQs

1. How can I contact any individual in your office?

a. You are welcome to stop by our offices at any time during our work hours.

Since we compensate the FC Tucker Real Estate office for receptionist services, you can leave rent checks
or messages for us at their front desk should we be out of the office at any time.

b. You can email us info@costleycompany.com
c. You can call directly to our desks at the following numbers:

           Emily Cook: 812-330-7508

            Cicely Turner: 812-336-6246

If we should be away from our desk, you can always leave a voicemail message.

2. How can I contact any individual in your office?

You can use our non-emergency requestformor you can call our office voicemail system at 812-336-6246.

3. How are EMERGENCIES handled?

If your emergency occurs after hours, you may reach our on call after hours service at 844-804-9648. We consider an “emergency” to be any situation concerning risk to life or property (ie., fire, flood, no heat, broken water lines or after hours lockouts).

4. How do I schedule an appointment to preview any property?

Generally, you should call Cicely Turner’s phone to set up appointments at 812-336-6246.
Just leave a message if we don’t get right to you and we will call you back promptly!

5. How do I apply to rent a property?

Of course, you can always stop by our office to pick up a rental application. You may even sit
down in a conference room to complete it while you are here. You can also do this online.

If you wish to fax the application, you can do that as well. Our fax number is 812-333-7740. Since we do have
an application fee of $40, you’ll want to leave that with your application or mail your check or money
order to us at 487 S. Clarizz Blvd.-Bloomington, IN 47401.

6. How can I pay my rent?

You can pay your rent online, by check, cashiers check or money order. You can mail it to or drop it off at our office at
487 S. Clarizz Blvd.-Bloomington, IN 47401.

If you wish to pay in cash, you may do that, but you must contact someone in our office (see question #2 above for our contact info) before you come in. No one is allowed to accept cash payments for our company except Emily Cook or Cicely Turner.

7. You are located in the offices of FC Tucker. Why can’t they help me with problems or payments?

Our longstanding relationship with F.C.Tucker has enabled us to refer our customers looking to sell or purchase, to a company in which we feel highly confident with and have complete trust.  We are extremely pleased to be located in the offices of F.C. Tucker, with whom we have utmost respect.  Since there is no other rental connection between Costley & Co and F.C. Tucker Realtors, the staff at F.C. Tucker will not be able to assist with rental or condominium questions whatsoever

8.  Who do I contact to make arrangements to pay utilities?

For water and sewer service provided by the City of Bloomington Utilities department,
you may contact them by phone at 812-349-3930.

For Electricity service prvided by Duke Energy, you may contact them at 1-800-521-2232.

For Gas service provided by Vectren, you may contact them at 1-800-777-2060.

9. What is procedure at move out time?

Move-in and move-out turnover times will commence at 8:00am according to the dates on your lease.
Prior to move-out, we will send you a letter advising you of procedure and asking you
to contact us to schedule your move-out appointment time.

10. Does your company have a privacy policy?

Yes, we certainly do. It is our practice to keep all information provided by tenants, lease
guarantors, and condominium owners strictly private and under lock and key. Costley & Company
has respect for your privacy and we use the information you have given us ONLY for the purpose
you intended when you provided it to us.

11. As an owner, how will you market my investment property for me?

We will place your property information on our website.   In addition, we will post your property to roughly 70 internet listing services for a small fee.    We find that internet advertising has been highly successful and allowed us to fully occupy our homes year after year.  However, if our owners request additional advertising such as newspaper ads, etc, we are more than happy to do so. 
Since Costley & Co. has been in the community for over 25 years, we often have tenants who come back to us or frequently give us rental referrals.  In addition, our relationship with F.C. Tucker enables us to receive inquiries from their customers seeking rental homes as well.  

12. Can you also provide service to buyers and sellers of real estate?

Yes!  Since Cicely Turner & Emily Cook are both licensed Managing Brokers, they do provide this service to send referrals directly to F.C. Tucker Agents and assist them on the sell or purchase of your home. 

13. Why are most of the properties available starting in August?

Because the University is such a driving force in our rental market, most homes (including family occupied homes) will still be rented with occupancy from August to August each year. The upside for you is you wil be able to know far in advance availability for August occupancy. For availability at other times, consult our rental search for properties that are available now.
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